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01 Data Usage Charter for Pioneers

At any time, you can decide to:

Recover all of your personal data in a standardized format.
Request the deletion of all your personal data.
Change the type of information you are willing to share with the Community.

02 Management of data related to sales, delivery, after-sales service.

Our commitments:

Maintain a double-authentication security level to access the platform.
Keep the infrastructure up to date and intervene proactively in the event of an identified threat.
Limit access to data as needed (centralized rights management, access perimeters linked to the users’ function).
Prohibit the entry of sensitive information on the tool (private order, banking data, etc.).
Securely manage backup and restore mechanisms.
The people being able to access the tool:
• The internal staff of MYFOOD
• The logistician of the ROUTIERS DE L’EST
• ARSEA receptionist
• The ODOO consultant of OLABS.BE
• The accountant GREGOIRE ET ASSOCIE and the auditor

03 Management of data related to exchanges with the teams.

Our commitments:

Maintain a secure and up-to-date fleet of machines within the entire team.
Train team members to identify risky practices (third-party tool downloads, screen sharing, password management, phone canvassing).
Ensure maximum discretion regarding the exchange of personal information.
Use within the team, secure and standardized means of communication (mail client, instant messenger, internal wiki etc.)

04 Data management related to the operation of the smart greenhouse.

Our commitments:

Use and share anonymous data (no reference to the identity of the Pioneers or the location of their place of residence, except implied acceptance).
Protect the integrity and content of the database, secure the platform against potential threats.
1. Data used in MYFOODHUB application:
Default: sensor values, data transmission times, user identifiers, SIGFOX identifiers, approximate GPS coordinates, greenhouse types, options, greenhouse photos.
For those who have accepted information sharing for visits: phone number, email address, preferred time for contact.
2. Data used in MYFOODAPP application:
Sensor values, data sending times, technical logs.
3. Data used in MYFOOD online store:
Identifiers, delivery address, basket contents.

05 Management of shared data on social networks, media.

Our commitments:

Use respectfully published content on our collaboration platforms.
Publish only anonymised content, which can not be a source of direct or indirect nuisance (presence of indication of place in the image, personal elements).
Systematically ask for permission to share contact details (phone, email) if solicited by journalists or visitors.

06 Management of data related to the management of physical and digital documents.

Our commitments:

Keep physical documents in a closed, secure, limited access area.
Systematically destroy documents containing personal and sensitive information on everyday topics.
Use a secure platform for the preservation of digital documents (restricted access, encryption).

07 Management of data related to the use of third party platform.

Our commitments:

We use some third party platforms in our day-to-day activities.
The limited choice of these platforms results from a compromise between their functional aspect and their level of maturity in terms of information security.
Access to these platforms is done internally via a centralized password manager (double level of security).
SIGFOX BACKEND – Receiving SIGFOX messages
Data used: SIGFOX message, SIGFOX identifier, anonymized name, Pioneer number
MAILCHIMP – Send campaign mail
Data used: mail, surname, first name, Pioneer number
Data exploited: activity rate on the mail campaigns, activity rate on the actions (button activation)
TYPEFORM – Online form
Data exploited: content entered in the form (identifier, answers)
GOOGLE ANALYTICS – ADWORDS – Statistics on MYFOOD.EU website
In a transversal way, we have technical tools allowing to measure the levels interactions on the site in an anonymized way.
Types of interaction measured: number of visitors, pages visited, bounce rate, source of traffic, etc.

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